In true Guaranty Trust tradition, Guaranty Trust Bank (Ghana) Limited maintains a culture of excellence. We go to great lengths to ensure that we meet our customers’ needs and exceed their expectations. Our core values are hinged upon:
- Integrity and ethics; and
- Superior service delivery.
We maintain an informal but competitive environment where people call each other by first names from entry level through to the Managing Director- no “Sirs or Madams”. This informal culture is not common practice in Ghana, but true to our convictions, the non-regimented open environment brings out the best productive output in our people.
The Bank also has an open door policy. This reinforces the informal atmosphere and breeds a feeling of equality. Everyone is accessible and approachable, working in open offices alongside their colleagues. In addition, we have a flat organizational structure that engenders effective communication and prompt decision-making.
The work environment is built saliently on our Orange Rules, and a thirst for excellence in everything we do. Quality is an integral part of the Bank and its improvement is not just in the hands of a few but in the hands of every member of staff. Delivering quality is the way we know how to sustain our competitive advantage.